Case Management

Services

INA

Vocational Rehab

Our Case Managers ensure that the client receives high quality, clear and concise information about what is available to them and support them to make informed choices about their recovery.

We provide information to funders to help make decisions regarding costs of treatment options and their potential outcomes. We have a vast experience of dealing with medical, psychological, social and employment needs, and how to use effective communication with all parties to achieve the best possible outcomes.

On receipt of a referral Bridge Case Management can offer a brief telephone triage service, and we can provide feedback as to whether the case can be managed without an Immediate Needs Assessment. This can be suitable for minor injury cases where the client has already returned to work, or there is a very clear plan for a return to work, or where no return to work is required.

The same Case Management model is utilised, and an assessment report can be provided if requested. If at any stage a face to face meeting appears necessary Bridge Case Management will contact all parties to discuss.

Bridge Case Management provides prompt, comprehensive Immediate Needs Assessments (INAs), under the 2007 Rehabilitation Code.

Contact is made with the client promptly after receiving authorisation from the Claimant Solicitor, and the assessment visit is normally undertaken within 10 working days.

Our Case Managers discuss all matters relating to their injuries, treatment, and the affects this has had on their life.

The Immediate Needs Assessment report is provided within 21 days of the meeting, and provides a comprehensive breakdown of the client’s pre-accident capabilities, their current incapacities, their treatment history, and what they understand of the plan for their treatment. The report also includes information regarding their pre-accident employment.

Our Case Managers provide comprehensive INA reports with plans for short and long term goals. Our reports enable all involved to easily grasp the situation, with an action plan to support the achievement of the rehab goals. Our clients tell us how practical our reports are in helping them understand what is happening, and enables them to participate more in the recovery process.

Wherever possible Bridge Case Management is dedicated to assisting our clients back to their pre-accident lifestyle, including employment. Health, Work and Well-Being, a government led initiative has stated ‘on a growing evidence base working is good for health’.

Bridge Case Management assesses all clients from a vocational viewpoint at the Immediate Needs Assessment stage. This includes consideration of lifestyle options for the client, hobbies, pastimes, and general activities, even if the client was not working at the time of the accident.

Communication with the client’s employer is encouraged, and a plan for an appropriate return to work is provided at the earliest possible stage. In those cases where the client has significant injuries, and a return to their pre-accident work appears unlikely Bridge Case Management will provide support and assistance to explore alternatives.